Technical Support

If you have an active enhanced support contract, contact VRI Technical Support by calling 800-874-5387 or sending an e-mail to techsupport@vri.org.

Please have the following information on hand when contacting technical support:

  • Version of CareerScope® you are using
  • Serial number
  • Exact error message
  • Windows Operating System

Additionally, Metered Users will need:

  • Customer ID code and Login Code

If you are not sure if your support contract is active, contact the Marketing Department at 800-874-5387.


Technical Support FAQ for CareerScope® Software

Installation
Using CareerScope®
CareerScope® Assessment Tasks
Transferring Administrations (for Metered Customers)
Startup Guides

Installation

Q: How do I install CareerScope® software to best meet my organization’s needs?

A: Download images that illustrate the different configurations for CareerScope® v10 installations. You can also refer to your v10 Start-up Guide for written directions.

If you are not installing v10, refer to your Start-up Guide for directions.

If you do not have your Start-up Guide, go to the Startup Guides section in this FAQ to access downloadable Start-up Guides for the last two versions of CareerScope®


Q: I uninstalled my old version of CareerScope® but still get a message stating that a previous version has been detected. What should I do?

A: Some components may not have been removed during your uninstall.

1. Check the local and/or network drive(s) where CareerScope® was previously installed and make sure that all of the CSCOPE and/or CSCOPE_Transactions folder(s) were removed. If either of these folders is still on your system, delete them. If that doesn’t solve it:

2. Contact your IT department to check the registry. If the old VRI key is still there (HKEY_Local_Machine\Software\VRI), it should be deleted


Q: What is the installation order for Shared Management Systems (Metered Customers only)?

A: From a local workstation, install the Shared Database and Management system to a mapped, shared drive. The resulting path should be Z:\CSCOPE (where Z is the mapped, shared drive on the server)

Then, install the Management System Link on ALL workstations that will be used by staff members. You can now open the Management system from a LOCAL workstation and transfer administrations. (You should not launch the Management system from the shared drive.)


Q: How do I install CareerScope® directly at the server?

A: If you are installing directly AT the server (as opposed to installing to the server from a remote workstation), you must first create a folder on the server’s hard drive that will be mapped from the local workstations as the shared drive.

Install the Shared Database (and Management system if you choose this option) to the created folder. Then map the drive from the local workstation to this created folder. The CSCOPE folder should never be mapped as the drive


Q: What do I need to know about installing on Windows Vista or Windows 7?

A: CareerScope® v8.0 and higher will run on Windows Vista with the default User Account Controls (UAC) in place. CareerScope® v10 will run on Windows 7 with the default UAC in place.

A few of the Management system functions (typically DBF Operations) require the user to “Run (the Mgmt system) as Administrator”. To do this, the user must Right-click on the Management system icon and select “Run as Administrator”. Altering the UAC can disable the CareerScope software. If you must alter the UAC, test your CareerScope Management System and Assessment Tasks to ensure they have not been affected


Q: What user permissions are required?

A: Set the User Permissions for the CSCOPE folder(s) on the local and network* drive to include Modify, Read, and Write. If you are running XP workstations, you will also need to set the User Permissions for the DBFs folder(s) on the local and network* drives to include Full Control. The DBFs folder is located within the CSCOPE folder. (*This only applies to users running a networked installation of CareerScope®.) Contact your IT department if you do not know how to set User Permissions or if you do not have administrator rights to your computer


Using CareerScope®

Q: I get a message “Cannot open needed file”.

A: The necessary User Permissions may not have been assigned.

1. Log into the computer as an administrator. Set the User Permissions for the CSCOPE folder(s) on the local and network* drive(s) to include Modify, Read, and Write. If you are running XP workstations, you will also need to set the User Permissions for the DBFs folder(s) on the local and network* drive(s) to include Full Control. The DBFs folder is located within the CSCOPE folder. (*This only applies to users running a networked installation of CareerScope®.) Contact your IT department if you do not know how to set User Permissions or if you do not have administrator rights to your computer. If that doesn’t solve it:

2. If this is a network install, and permissions are correctly assigned, open the CSCOPE folder on the workstation and run the file locator.exe. Redirect the system to the CSCOPE database on the server

3. A computer security system such as DeepFreeze or Fortress may be installed on your computers. Disable these programs before running CareerScope®


Q: I get a message “Cannot locate needed file”.

A: The local workstation is not mapped to the shared drive or the link has been broken.

1. Open the CSCOPE folder on the workstation and run the file locator.exe. You can then redirect CSCOPE to the database on the server by either typing the correct path into the first open field labeled “Locate Database:” OR by using the drive selector and folder selector fields to navigate to the correct DBFs folder where your database is located. When completed, you will be returned to the desktop. Launch your management system. If that doesn’t solve it:

2. Log into the computer as an administrator. Map the local workstation to the correct shared drive or server. Once the workstation is mapped, rerun the locator.exe utility. (Every system is different, therefore, VRI tech support can tell you what should be mapped, but cannot assist you in the actual mapping of the drive). If you do not have administrator rights to your computer, contact your IT department


Q: I see a message “Command contains unrecognized phrase/keyword”.

A: CareerScope® was installed into a folder with a space in its name (ex. “Program Files”). To fix, uninstall CareerScope® from this folder and reinstall to a folder without a space in its name


Q: I see a message “Cursor needs to be updated” OR “Cannot update the cursor”

A: The necessary User Permissions may not have been assigned.

Log into the computer as an administrator. Set the User Permissions for the CSCOPE folder(s) on the local and network* drive(s) to include Modify, Read, and Write. If you are running XP workstations, you will also need to set the User Permissions for the DBFs folder(s) on the local and network* drive(s) to include Full Control. The DBFs folder is located within the CSCOPE folder. (*This only applies to users running a networked installation of CareerScope®.)

Contact your IT department if you do not know how to set User Permissions or if you do not have administrator rights to your computer


Q: I received a message “File access denied.”

A: The necessary User Permissions may not have been assigned.
Log into the computer as an administrator. Set the User Permissions for the CSCOPE folder(s) on the local and network* drive(s) to include Modify, Read, and Write. If you are running XP workstations, you will also need to set the User Permissions for the DBFs folder(s) on the local and network* drive(s) to include Full Control. The DBFs folder is located within the CSCOPE folder. (*This only applies to users running a networked installation of CareerScope® .)

Contact your IT department if you do not know how to set User Permissions or if you do not have administrator rights to your computer


Q: I get a message “Password is incorrect.”

A: Your Caps Lock may be ON, you have forgotten your password, or your password has been changed.

1. Check your Caps Lock. If it is on, turn it off and try your password again.

2. If Caps Lock is off, you can use your Serial Number (found on the CD case) as the password.

3. Contact your IT department to access your computer’s registry. The password is stored in the CareerScope® folder within HKEY_LOCAL_MACHINE\Software\VRI


CareerScope® Assessment Tasks

Q: I see a message “Fatal Error has occurred and your assessment cannot proceed. Error S0002. Taskord.dbf does not exist.”

A: CSCOPE cannot find the needed database file.

1. Open the CSCOPE folder on the workstation and run the file locator.exe. You can then redirect CSCOPE to the database on the server by either typing the correct path into the first open field labeled “Locate Database:” OR by using the drive selector and folder selector fields to navigate to the correct DBFs folder where your database is located. When completed, you will be returned to the desktop. Launch your management system. If that doesn’t solve it:

2. Log into the computer as an administrator. Map the local workstation to the correct shared drive or server. Once the workstation is mapped, rerun the locator.exe utility. (Every system is different, therefore, VRI tech support can tell you what should be mapped, but cannot assist you in the actual mapping of the drive).
Contact your IT department if you do not know how to Map a drive or if you do not have administrator rights to your computer


Q: I see a message “Please see a Staff Member for assistance”.

A: The user has had no activity so the assessment has timed-out. To fix, hold down the CTRL key and the letter “B” simultaneously to return the assessment to active status


Q: I see a message “Please see a Staff Member for assistance. Database files are out of date. Run the CareerScope® Management System before proceeding with assessments.”

A: You may have mixed versions of CareerScope® installed. If you recently upgraded to a new version of CareerScope®, check that all components of your software were updated, including the database. You may need to check both locally and on a network drive, depending upon how your system was configured.

If you are upgrading from version 8.0 or later you may install over the existing components ensuring that the destination directories are identical. If you are upgrading from a version prior to 8.0, uninstall completely and reinstall the new version of CareerScope®


Transferring Administrations (for Metered Customers)

Q: Can I use the web account for transferring administrations if I don’t have internet access on the computer with my CareerScope?

A: You do not need internet access on the computer where CareerScope® software is installed in order to transfer administrations from the metering website. You can use any computer with internet access. Follow the directions for transferring administrations*, but instead of using Copy and Paste, you will need to write down the Authorization code. Then, go to any computer that has internet access. Continue to follow the directions until you see the green Transfer Code. You will need to print this screen or write down the Transfer Code. You can then return to the computer with your CareerScope® Management System and type the Transfer Code into the appropriate field.

(*Directions can be found (1) on the back of the Account information card, (2) in the Startup guide, (3) in the User Guide, (4) in the TransferAdmins.pps animated illustration in the For METERED Users folder within your CSCOPE folder on the local hard drive, and (5) on this FAQ – see below for download)


Q: CareerScope® Metering website won’t open. What can I do?

A: You may have a pop-up blocker on your computer. Turn off the pop-up blocker or add https://careerscope.net to the list of sites that allow pop-ups


Q: How do I get administrations from the website onto my computer?

A: Download click-by-click directions for transferring administrations FROM the website to the Management System.
Download click-by-click directions for transferring administrations TO the website from the Management System.

You can also refer to your Startup Guide, your User Guide (found in the Management system), or the TransferAdmins.pps animated illustration (found in the For METERED Users folder within your CSCOPE folder on the local hard drive.)


Q: I received a message “Invalid Authorization or Transfer code.” What should I do?

A: You have incorrectly entered the Code(s) or are trying to use a code that has already been used.

1. Use CTRL-C and CTRL-V to copy and paste the codes to and from the website. Make sure you are using the correct codes. All letters should be CAPITAL and “0” is the number zero. Make sure there are no blank spaces at the end of the code after you paste it. OR

2. Make sure you are not using an Authorization code that has already been used. (Check your Transaction History on the careerscope.net website to ensure the code you are trying to use has not been used previously). Contact Tech Support if your code is a repeat of a previous code


Q: My metered administrations disappeared from my Management system. How do I fix this?

A: If you installed a Local Management system link AFTER transferring administrations to the Shared Management system, the administrations were overwritten and wiped out.

Refer to the Installing CareerScope® section of this FAQ and go to “Installation order for Shared Management Systems” to find the proper order to install your Management system components. Contact VRI to find out how to restore the lost administrations


Startup Guides

CareerScope® v10 Startup Guide
These are the installation and setup instructions originally shipped with the program. Download here

CareerScope® v9.0 Startup Guide
These are the installation and setup instructions originally shipped with the program. Download here

Need more information? 
If you have an active enhanced support contract, contact VRI Technical Support by calling 800-874-5387 or sending an e-mail to techsupport@vri.org. Please have the following information on hand when contacting technical support:

Version of CareerScope®

Serial number

Exact error message

Operating System
Metered users: Customer ID code, Login Code

If you are not sure if your support contract is active, contact us at 800-874-5387